At House of Matcha, we strive to provide our customers with a convenient and reliable shopping experience. As part of this commitment, we have established the following shipping policy:
- Shipping Costs and Delivery Times: Estimated delivery times will vary depending on the destination address. Our website will provide an estimated shipping cost and delivery date during the checkout process, based on the destination entered by the customer.
- Order Processing Times: Orders are typically processed within 2 - 4 business days, although processing times may be longer during busy periods or for items that require additional processing.
- International Shipping: We currently only offer shipping within the United Arab Emirates, and do not ship internationally.
- Shipping Insurance: All items shipped by us are insured against loss or damage during transit. If an item is lost or damaged during shipping, customers should contact us immediately to arrange for a replacement or refund.
- Undeliverable Packages: If a package is returned to us as undeliverable due to an incorrect or incomplete address provided by the customer, or if the customer is not reachable after multiple attempts to deliver the package, the customer's purchase price will be refunded, but not the original shipping cost.
By placing an order with us, customers agree to our shipping policy and any associated terms and conditions. We are committed to providing a positive and reliable shipping experience, and welcome any questions or feedback that our customers may have.